Our Call center products (in terms of hardware or software) is a next generation Linux appliance providing the complete contact center functions. Its strong capabilities of Dialer, Voice Logger, IVR, ACD, & integrated third party ASR, TTS and Payment Gateway makes it a very potent solution.

Our Call Center softwares is an Automatic Call Distribution application that maximizes routing and resource selection, allowing telecallers to handle calls more effectively and improving overall productivity. It offers conditional call routing, using context-based inputs and versatile selection capabilities. We can choose whether the incoming calls connect with the least busy agent, the first available agent, or the one with skills that best match the customer’s needs. Virtual call routing allows businesses to maximize resource utilization across the locations.

Our Dialer fulfills the aspirations of all the industry segments. Our Call Center Software is well suited for Inbound or Outbound Call Center operations for Domestic or International operations. It has an in-built Dialer (with 4 dialing modes Predictive Dialing, Preview Dialing, Auto Preview Dialing and Manual), IVRS, Voice Logger, CRM, Voicemail and Reporting with over 50 standard reports. It has been optimized for using the underlying hardware to the fullest and therefore gives the best performance for a given hardware when compared to any other product. Along with considerably reducing hardware costs its web based administration eases operations and reduces operational cost. Our software suite has also allows administrator to monitor from any remote location through a browser where he can take live reports for their Campaigns according to his preferences.

We are having a Centralized solution for serving all our branches which save manpower and long distance costs.

Clientele Market Segments & Clientele

• Telecom Service Providers
• Public Sector Undertakings
• Financial Institutions
• Hotels
• Real Estate
• Educational Institutions

Our IT Setup consists of:

We currently have 1500 seats capacity for out-bound / inbound calling etc. in which 350 seats are active. To go-live with 12 hours notice with a capacity to ramp up to 1500 seats within a short span of notice.

• Intel Dual Xeon Core2 Duo based branded server with RAID configuration to provide seamless data backup.
• D-Link certified structured cabling with Pentascanning certification.
• CISCO 2960 and Dlink soft switches managed switches for bandwidth Connectivity.
• Broadband powered by Airtel.
• Complete managed voice solutions from CORAL & TVTS.
• Branded headsets.
• Intel dual-core processor based workstations for enhances performance.
• VPN for remote access to senior personnel & clients.
• Zoiper soft dialpads for dialing.
• 24*7 Internet connectivity on wireline and on Wi-Fi.
• High end machines for Imaging solutions.
• Huge physical storage capacity with Barcode system in premises.
• Predictive Dialer: Concerto
• Automatic Call Distribution: Nortel/Ericsson/Corel
• Multiplexes: Nortel
• Servers: HP/IBM
• Connectivity: TDM/MPSL,ATM/FR
• Redundancy: 2 Level (On Ring Topology)
• Up Time: 99.5
• Mode of Connectivity: Optical Fiber End-to-End
• Power Backup: Online UPS and 3 Generators

Infrastructure

The Center is situated in the I.T.Park, Sector-62 – the city Noida.
The BPO has built up area of 70,000 sq.ft. with high quality infrastrucutures. The entire campus is provided with 24 hours internet facility with Wi-fi or on wired line.

Manpower

We realize that our IT systems will need to be complemented by enthusiastic team members to deliver on client expectations. To ensure our team members feel motivated to perform we have:

Fully operational Cafeteria

• Centrally Air-conditioned premises
• Ergonomic chairs to ensure comfort
• On the performance incentives schemes
• Open door policies for suggestions and innovations