Dr IT Planets Ltd

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	Our Business Philosophy

Gallery

Solution To Clients

Technology:

nPreview / Progressive Dialer (to same the data point & More productivity per data point)

nData Security (in process of certification for BS 7799) through independent virtual network

nAgents will have separate domain users and their separate share on serve

nNo one can access any other share on the server

nWeekly change of passwords of agents

nNetwork will be behind the Linux based firewall

nAll IBM and HP Servers, P IV agent work stations

nVoice Recording for the Leads Submitted to Citi Bank

Back-up Support:

n2 Call Center for back-up to handle the calls at Chandigarh and Jaipur

nOnline UPS Backed by Generators.

nAll System will be under warranty as per the suppliers and will be under AMCs after warranty.

nOne voice & data point extra for every 2 live points for uninterrupted Network for agents

n24X7 Technical support on the floor to manage Dialer / Network / systems and other equipments

n100% up time on system or Hardware failure

n1-2 hrs down time in case of server failure

nSLA with Hardware Vendors to provide on-site service and to provide immediate back-up at every level

Our Mission

Redundancy Level:

nCall Handling: 2 Call Center for back-up to handle the calls at Chandigarh and Jaipur

nMinimum 2 E1 should be provided by the Client.

nPower backup- Generators

n10:1 system as a back-up on the floor

n24X7 Technical support on the floor to manage Dialer / Network / systems and other equipments

nDSL Technology for back-up

nSLA for Telco service provider for 99.5% up-time

nSLA with vendors for 100% uptime – onsite maintenance, replacement, stand-by

nData & Voice Back-up on DVDs on weekly basis