Predictive Dialer:                          Concerto
Automatic Call Distribution:            Nortel/Ericsson/Corel
Multiplexes:                                 Nortel
Servers:                                      HP/IBM
Connectivity:                               TDM/MPSL,ATM/FR
Redundancy:                                2 Level (On Ring Topology)
Up Time:                                    99.5%
Mode of Connectivity:                   Optical Fiber End-to-End
Power Backup:                            Online UPS and 3 Generators

Additional Features

Automatic call Distribution, call blending, Caller ID  Customization, Dialed Number Identification Service (DNIS), Digital Recording, Full Automated Scripting, Interactive Voice Service (IVR), Predictive dialing, Preview dialing, Knowledge based routing,report Customization, Remote monitoring Third Party Transfer